Frequently Asked Questions
Everything you need to know about our organic farm-to-table delivery.
How do you ensure the produce is 100% organic?
All our products are sourced from certified organic farms that adhere to strict international standards. We perform regular audits and check for non-GMO and pesticide-free certifications to ensure you receive only the purest food.
What are your delivery areas and schedules within Singapore?
We deliver island-wide across Singapore from Monday to Saturday. Orders placed before 2:00 PM are eligible for next-day delivery. You will receive a SMS notification with a tracking link on the morning of your delivery.
Is there a minimum order for free shipping?
Yes, we offer free delivery for all orders above $60. For orders below this amount, a flat delivery fee of $8 applies to cover specialized cold-chain logistics.
How do you handle items that are out of stock?
Since we deal with fresh seasonal harvests, some items may occasionally be unavailable. In such cases, we will contact you to offer a suitable organic substitute or provide an immediate refund for the missing item.
What is your policy on damaged or bruised produce?
Your satisfaction is our priority. If you receive produce that is not up to standard, please take a photo and contact us within 24 hours of delivery. We will issue a replacement or a store credit refund immediately.
How should I store my organic leafy greens to keep them fresh?
Because our produce is free from synthetic preservatives, we recommend wrapping leafy greens in a damp paper towel and storing them in the vegetable crisper drawer of your refrigerator to maintain crispness for up to 5 days.